Frequently Asked Questions

Kindly check the FAQ below if you are not very familiar with functioning of the website. If your query is of urgent nature and is different from the set of questions then do write to us at – or call us on +91- 7980398822 between 10.00 A.M to 8.00 P.M on all days including Sunday to get our immediate help.

Ans: You can register by clicking on the “sign up” link at the top right corner of the home page. Please provide the information in the form that appears, you can review the terms & conditions provide your payment mode details and submit the registration information.
Ans: No, Registration charges on aao puja kare .it’s absolutely free.
Ans: You can surf and add products to thecart without registration, as a guest also you will be able for shopping but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Ans: Each email id and contact phone number can only be associated with one account.
Ans: My account is the section you reach after you log in at My account allows you to track you active orders, credit note details as well as see your order history and update your contact details.
Ans: You need to enter your email address on the login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issue please contact our customer support team.
Ans: Delivery confirmation pin is unique 4 digit number tied to every customer which enables you to give us service ratings at the time of order delivery.
Ans: Credit notes reflect the amount of money which you have pending in your account to use against future purchase. This is calculated by deducting your total order value minus undelivered value. You can see this in “ my account “ under credit note details.
Ans: My shopping list is a comprehensive list of all the items previously ordered by you on This enables you to shop quickly and easily in future.
Ans: You can pay for your order on using the following modes of payment : -
a ) Cash On Delivery.
B ) Online Transaction like Credit and Debit cards ( Visa / Master card ).
Ans: The vat is included in the MRP of products. There are no additional taxes added by to your order. The prices you see on our product pages are the prices you pay. There is no delivery charges on order Rs. 500 & above.
Ans: Yes it is absolutely safe to use your card on A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA ( VBV ) or MSC ( Master Secure Card ) which has to be entered by online shoppers while paying online using Visa or Master credit card. It means extra security for customers, thus making online shopping safer.
Ans: Cash On Delivery means that you can pay for your order at the time of order delivery at your doorstep.
Ans: If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Ans: Once you are done selecting your products and click on checkout you will be prompted your estimated date of arrival of your product. normally its takes 7 business days to deliver your product.
Ans: We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
Ans: You can change your delivery address on our website once you log into your account. Click on “ My Account “ at the top right hand corner and go to the “ update My Profile “ section to change your delivery address.
Ans: Delivery charges depends on the area and the product.
normally delivary is  free or the rate is very nominal.
Ans: You will be intimated via sms and email at every stage of your order processing, right from order confirmation till the dispatch.
Ans: We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.
Ans: The amount will be refunded to your account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support team for any further assistance regarding this issue.